Our Promise

It is our hope that you have a delightful experience with heartalbums.com. If you have any questions or have any special requests, please contact us at info@heartalbums.com. |
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100% Money-back Guarantee |
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Albums from the Heart stands behind each album. Please return your album(s) for a full refund within 60 days if you are dissatisfied for any reason. Please call us to let us know why you were dissatisfied (any reason is acceptable) and to receive a Return Authorization Number. Then include your name, album number (if available), email address, home address and phone number. Send all returns to: Albums from the Heart, 3643 Ridge Road, Nederland, CO 80466. |
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Album Quality |
Every album is inspected for quality and accuracy. We realize the importance of error-free text and formatting, as well as timely delivery, in an album gift. We will contact you by the method you specified during checkout if we have any questions. |
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Customer Service |
It is our deep desire to provide you with a positive experience at Albums from the Heart. You have an opportunity to include comments or special instructions, when placing your order, on the Delivery Options page in the shopping cart. Please call or email if you have any additional problem or concern. We can most likely find album information that was not saved to an account or change any errors you found immediately after submitting an order, so don't panic!
We strive to return phone calls and emails every few hours (email is usually faster).
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We hope the gift you give is a true treasure! |